Diamond Resorts International is a global leader in the hospitality and vacation ownership industry, with a worldwide network of more than 370 managed and affiliated vacation destinations located in 35 countries throughout the continental United States, Hawaii, Canada, Mexico, the Caribbean, Central America, South America, Europe, Asia, Australasia and Africa.
Diamond Resorts offers a vacation ownership program whereby members acquire vacation ownership interests, or VOIs, in the form of points. Members receive an annual allotment of points depending on the number of points purchased, and they can use these points to stay at any of the destinations within the company’s network of resort properties, including both Diamond Resorts managed properties as well as affiliated resorts, hotels and cruises. Unlike a traditional weeks-based vacation ownership product that is linked to a specific resort and week during the year, Diamond’s points-based system permits its members to maintain flexibility relating to the location, season and duration of their vacation.
Diamond Resorts believes in the power and value of vacations to create life-long memories and to nurture our humanity. They are essential to our well-being. It is the mission of Diamond Resorts to help more people find a better life through regularly scheduled vacations. Because Diamond Resorts knows how important vacations are, they deliver consistent quality and personalized service through their company culture of We Love to Say Yes™. Even if they are not always able to say ‘yes’, they will always go the extra mile to give their members the vacation they deserve.
Diamond’s service-oriented culture is highly effective in building a strong brand name and fostering long-term relationships with its members, resulting in additional sales to its existing member base.